Returns & Exchanges
At MLS, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a 7-day return window for unopened goods and immediate resolution for any quality issues.
Contact Support
Email our customer service team within 7 days of delivery with your order number and a brief description of the issue.
Provide Evidence
For damaged or spoiled items, please attach clear photographs of the product and the packaging to expedite your claim.
Awaiting Authorization
Our quality control team will review your request and provide a return authorization number or confirm your refund eligibility within 24 hours.
Refund Processing
Once approved, a refund will be issued to your original payment method or a replacement shipment will be dispatched at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing